Privacy Policy

Transalp Riders regards the protection of your personal information as a paramount commitment to fair and ethical customer service. We promise to retrieve, store and protect your information securely using state-of-the-art technology and maintaining your confidentiality.

Information Usage

A number of situations require us to ask for and use some or all of your personal information:

• to set up the specific services you have requested
• to satisfy the regulatory obligations of our industry
• to verify your identity which protects you and us from fraud
• to compile information about our operation that may be of interest to you
• to generate client statistics and aggregate reports for internal use (such exercises keep your identity anonymous and do not contain any personally identifiable information.

Sensitive personal information, such as credit card numbers and associated security codes are never kept on file for any longer than regulatory bodies require us to.

Third Party

Transalp Riders does not sell, rent or share users' specific personal information to third-party companies.

Newsletter Subscribers

Transalp Riders issues an e-newsletter to current and former tour participants, or individuals who have explicitly subscribed by entering SUBSCRIBE NEWSLETTER as the subject line in a written communication (email, fax or letter). The newsletters are sent out quarterly and typically will contain information on our latest season, exciting upcoming trip offerings, news from the world of long-distance mountain bike touring and racing as well as promotional materials from Transalp Riders. Your individual email address will not be used for any other purpose and will not be supplied to a third party.

Revoking the Newsletter Subscription

We recognize the importance of providing you with a choice to manage the ever-increasing number of solicited and unsolicited mail messages. At any time, you may request to discontinue receiving our quarterly newsletter, simply by replying to us with the words CANCEL SUBSCRIPTION as your subject.

Proviso

Transalp Riders reserves the right at any time to disclose any information in an individual's account to satisfy any law, regulation or government request if such disclosure is absolutely necessary or appropriate to carry on site operations.